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Utility Billing

Welcome to the City of Grayling’s Utility Billing Department
Utility Billing Clerk – Kimberly L. Murphy
Phone: 989-348-2131

Below is a breakdown of the current Utility Billing Cycle and Due Dates

3rd Quarter Billing is for Water/Sewer usage July 1- September 30th. Utility Bills are mailed on October 16th and are Due by 4:30 p.m. on November 15th, or Late fees are applied and a Past Due Notice is mailed and Due by 4:30 p.m. on December 12th. After 4:30 p.m. Utility Bills not paid will be assessed the NON Payment Fee of $80.00 and a work order will be issued to Shut the Water Off on December 13th.

Full payment is due before water/sewer service is turned back on.

City of Grayling's current water/sewer rate schedule.

The City of Grayling allows residents to set up Payment Arrangements on their current billing.

Payment Arrangement forms must be filled out prior to the payment due date on your bill and accordingly to our Payment Arrangement Policy
Please note that if you have a failed payment arrangement a non-payment fee of $80.00 will be charged and your water service will be disconnected. The account must be paid in full before service is restored.  You will not be able to enter into another payment arrangement for a year.

Late Penalties

If payment is received after 4:30 PM on the billing due date  a 10% penalty or minimum of $10.00 will be automatically applied. Water/Sewer Late Fee Policy.  Please note that failure to receive your bill does not waive the past due penalty. 

Water Shut off

Water will be shut off if not received before 4:30 PM the day before the Shut off date, a non-payment fee will automatically be charged $80.00 and the account must be paid in full before water can be re-connected.  Water shut offs must be paid by 3:00 PM or an additional fee of $90.00 will be charged for overtime to have the water turned back on the same day once the account is paid in full.  View our Water shut off policy.

Several Options to Pay your Water / Sewer Bill

Online, Visit the Utility Billing Online Payment Website to pay your water and sewer bill online. **Please note there is an added fee to do this, charged by the service provider.

Residents may also call GovPay to pay their bills 1-888-604-7888, and a fee for that service will also be charged according to GovPays fee schedule.

The City cannot accept credit card payments over the phone for fraud purposes.

Mail payments to:
City of Grayling
PO Box 549
Grayling, MI 49738
**Please note the City of Grayling does not accept postmarks.

In person at: City of Grayling 1020 City Blvd, Grayling MI 49738

Via the drop box: Located to the left of the front door of City Hall.

Partial payments are encouraged and accepted anytime.

You are able to set up an account and view your usage and payment history by selecting the button below:

View Your Water/Sewer Account Information

Online Electronic Billing

Utility Billing now has the option of emailing residents electronic copies of the City’s water and sewer bill.  If you are interested in signing up for receiving your bill via email, please email grayling@cityofgrayling.org stating you would like your bills emailed with the following information:

  •   Name
  •   Address
  •   Email Address


Unseen or unfixed, they can drip hundreds even thousands of gallons of water wastefully down the drain.  If you have an unusually high water bill, you should please call us as soon as you get your bill and we will have the DPW Department come take a look.

City of Grayling Water Line Breakage Credit Policy

The purpose of the Water Line Breakage Credit Policy is to help Residential and Business customers when they have excessive water usage because of a break in a service line between the curb stop and the house and not the fault of the City.

  • The excessive usage must be due to a break in a water service line.
  • The customer must request in writing the credit accordingly to the policy and done so before the bill is to be paid.

  PA222 Sewer Back-Up Legislation

The City Of Grayling Water Quality Report provides information on the drinking water quality for the City of Grayling water supply.  Included in the report are details about where the water comes from, what it contains and how it compares to the Environmental Protection Agency (EPA) and state standards.  The State and EPA require us to test our water on a regular basis to ensure its safety.