Welcome to the City of Grayling’s Utility Billing Department
Utility Billing Clerk – Chelsea Goodwin
City Hall is closed to the public through may 28, 2020 per Executive Order issued by Governor Whitmer
WATER/SEWER PAYMENTS CAN BE MADE
ONLINE AT: cityofgrayling.org
BY MAIL: City of Grayling PO Box 549
By dropping them in the Drop Box located next to the front doors of City Hall
Water shut-off shall be suspended to assure residents have running water in order to wash their hands and help reduce sickness
Due to the pandemic and delay in water/sewer bills, the due dates for utility bills have been extended and noted on your bill. If you have any questions, you may email or contact the Water Department at City Hall. Please be patient about a return call as our staff is limited in the office at this time.
breakdown of the current Utility Billing Cycle and Due Dates
1st Quarter water/sewer bills of 2020 were mailed on April 23, 2020. The City recognizes the fact utility bills were delayed by a week due to the statewide shut down and has adjusted the due dates accordingly. You will notice the billing date on your bill as 4/23/2020 with a due date of 5/22/2020.
Payments can be made in person at City Hall, mailed to PO BOX 549, or online with a credit/debit card (*3rd party fees apply). We do not accept payments over the phone for security purposes. The City of Grayling is not responsible for lost or delayed mail due to the postal service. City Hall has a drop box located in the front of the building to the left of the front door for after hours convenience and is checked multiple times during business hours. Failure to receive your bill does not waive past due penalty.
City of Grayling's current water/sewer rate schedule.
The City of Grayling allows residents to set up Payment Arrangements on their current billing. An updated Payment Arrangement Policy & Form has been added for your convenience. A Payment Arrangement form must be filled out and approved prior to the payment due date on your bill and accordingly to our Policy. Payment Arrangements will no longer be accepted without a down payment. When submitting a payment arrangement request, 25% of the total bill (late fee included) is required before the request will be considered. Payment Arrangements are not valid until signed by a City Official. Once a payment arrangement is in place, you will then have until 4:30pm the day before the shut-off date to pay 50% of the total original bill (previously paid 25%). The remaining 25% of the total original bill will be due by 4:30pm on the last business day of the billing quarter. If payment is not received by said due date(s), the payment arrangement will be considered failed.
*Please note that if you have a failed payment arrangement a non-payment fee of $80.00 will be charged and your water service will be disconnected. The account must be paid in full before service is restored. You will not be able to enter into another payment arrangement for 1 year.
If payment is received after 4:30 pm on the billing due date, a 10% penalty or minimum of $10.00 will be automatically applied. Water/Sewer Late Fee Policy. Please note that failure to receive your bill does not waive the past due penalty. The City does not accept postmarks.
Water Shut off
Water will be shut off if payment is not received before 4:30 pm the day before the shut-off date listed on your bill. The non-payment fee of $80.00 will automatically be applied to the account and the balance must be paid in full before water can be restored. Water shut-offs must be paid by 3:00 pm for reconnection on the same day or an additional fee of $90.00 will be charged for after hours overtime to have the water turned back on. View our Water shut off policy.
Several Options to Pay your Water / Sewer Bill
- Online, Visit the Utility Billing Online Payment Website to pay your water/sewer bill. **Please note there is an added fee to do this, charged by the service provider.
- Residents may also call GovPay to pay their bills 1-888-604-7888, a fee for that service will also be charged according to GovPays fee schedule.
*The City DOES NOT accept credit card payments over the phone for security purposes.
Mail payments to:
**Please note the City of Grayling DOES NOT accept postmarks.
- In person at: City of Grayling 1020 City Blvd, Grayling MI 49738
- Via the drop box: Located to the left of the front door of City Hall.
- Partial payments are encouraged and accepted anytime.
online account information
You are able to set up an account to view your account balance, usage and payment history by selecting the button below:
Online Electronic Billing
Utility Billing now has the option of emailing residents electronic copies of the City’s water and sewer bill. If you are interested in signing up for receiving your bill via email, please email email@example.com stating you would like your bills emailed with the following information:
- Phone Number
- Email Address
FINAL BILL/READ POLICY
If you are moving out of a home, whether renting or selling, a final bill must be done in order to get accurate usage for your final utility bill and to take the account out of your name. As of 1/14/2019, there is a $35 fee for all final bills per the Final Bill/Read Policy put into place by City Council. Anyone requesting a final bill to take services out of their name must submit a completed request form and pay the $35 fee before the process will be completed. You may drop off the form and payment in person at City Hall, mail them to City of Grayling, PO BOX 549, Grayling, MI 49738, email to firstname.lastname@example.org, or fax it to (989) 348-6752 with a payment made online. Requests will not be processed without a completed form and processing fee paid first.
Unseen or unfixed, they can drip hundreds, even thousands of gallons of water wastefully down the drain. If you have an unusually high water bill, you should please call us as soon as you get your bill and we will have the DPW Department come take a look.
City of Grayling Water Line Breakage Credit Policy
The purpose of the Water Line Breakage Credit Policy is to help Residential and Business customers when they have excessive water usage because of a break in a service line between the curb stop and the house and not the fault of the City. The customer may request a one time credit for the loss of water which is based on previous usage history.
- The excessive usage must be due to a break in a water service line.
- The customer must request in writing the credit accordingly to the policy and submitted before the billing due date along with copies of any available receipts showing repairs.
All documents must be submitted to be evaluated and reviewed before a credit will be issued. The City is here to help, but if we are unaware of a problem, we are unable to help.
Sprinkler Meter Procedure
As of January 1, 2016 plumbed-in sprinkler meters will only be installed per City Council. Residents with outside sprinkler meters were given two years to change their system to the new Plumbed-in Meter to continue using a sprinkler meter. As of January 1, 2018, outside sprinkler meters will no longer be read. Residents interested in scheduling a new meter install may contact the City Office at 989-348-2131 to arrange payment and an appointment for installation.
Additional Water Information
The 2018 City Of Grayling Water Quality Report provides information on the drinking water quality for the City of Grayling water supply. Included in the report are details about where the water comes from, what it contains and how it compares to the Environmental Protection Agency (EPA) and state standards. The State and EPA require us to test our water on a regular basis to ensure its safety.
The Michigan Department of Health and Human Services (MDHHS) has issued updated Eat Safe Fish guidelines for fish caught from Lake Margrethe and the Au Sable River upstream of the Mio Dam. 'What are PFAS?'
Maps have been provided by the Michigan Department of Environmental Quality (DEQ) of Lake Margrethe and City of Grayling showing the PFAS sample results.
- Lake Margrethe PFOA + PFOS Concentration
- Lake Margrethe Total PFAS Concentration
- City of Grayling PFOA + PFOS Concentration
- City of Grayling Total PFAS Concentration
- City of Grayling PFOA + PFOS with boring depths
- City of Grayling Total PFAS with boring depths
THE CITY OF GRAYLING IS AN EQUAL OPPORTUNITY EMPLOYER AND PROVIDER.